With this help desk app, you can manage support tickets, prioritize requests, and collaborate with team members. Includes custom views, contact integration, notifications, and task tracking features.
AppRecs review analysis
AppRecs rating 4.2. Trustworthiness 77 out of 100. Review manipulation risk 21 out of 100. Based on a review sample analyzed.
★★★★☆
4.2
AppRecs Rating
Ratings breakdown
5 star
85%
4 star
9%
3 star
3%
2 star
1%
1 star
3%
What to know
✓
Low review manipulation risk
21% review manipulation risk
✓
Credible reviews
77% trustworthiness score from analyzed reviews
✓
High user satisfaction
85% of sampled ratings are 5 stars
About Zoho Desk
Put your customers at the heart of your business, even when you're on the move.
Zoho Desk is award-winning, context-aware help desk software that helps you provide great customer service and keep your customers happy!
The Zoho Desk mobile app is a flexible and efficient ticketing system that helps you resolve tickets with the same ease and functionality as your desktop version.
Here's how Zoho Desk makes your customer support help desk truly mobile:
Prioritize easily: Automatically organize your tickets by your chosen criteria using Custom Views and Work Modes, so you can start working on the tickets that really need your attention.
See more context with each ticket: Resolve tickets with relevant and actionable information at your fingertips. Literally. Put a face to each ticket by bringing contact information from Zoho CRM into Zoho Desk.
Collaborate seamlessly: Work seamlessly with other departments, tag your team on tickets, and collaborate with them on the Team Feed to close tickets faster than ever before.
Stay notified: Constantly stay in the loop, wherever you go, with the Notification Center—get notified through push notifications about ticket updates, comments, and mentions.
Do more with gestures: Simplify frequently performed ticket actions like editing, closing, and moving tickets with quick and easy swipes.
Track tasks and ticket times: Follow up with tasks for each ticket and track how much time your agents spent on tickets with Time Tracking.
We're always working to make your Zoho Desk mobile app experience as smooth as possible. If you face any issues, write to us at desk@zohomobile.com and we'll get back to you right away.
Zoho Desk is award-winning, context-aware help desk software that helps you provide great customer service and keep your customers happy!
The Zoho Desk mobile app is a flexible and efficient ticketing system that helps you resolve tickets with the same ease and functionality as your desktop version.
Here's how Zoho Desk makes your customer support help desk truly mobile:
Prioritize easily: Automatically organize your tickets by your chosen criteria using Custom Views and Work Modes, so you can start working on the tickets that really need your attention.
See more context with each ticket: Resolve tickets with relevant and actionable information at your fingertips. Literally. Put a face to each ticket by bringing contact information from Zoho CRM into Zoho Desk.
Collaborate seamlessly: Work seamlessly with other departments, tag your team on tickets, and collaborate with them on the Team Feed to close tickets faster than ever before.
Stay notified: Constantly stay in the loop, wherever you go, with the Notification Center—get notified through push notifications about ticket updates, comments, and mentions.
Do more with gestures: Simplify frequently performed ticket actions like editing, closing, and moving tickets with quick and easy swipes.
Track tasks and ticket times: Follow up with tasks for each ticket and track how much time your agents spent on tickets with Time Tracking.
We're always working to make your Zoho Desk mobile app experience as smooth as possible. If you face any issues, write to us at desk@zohomobile.com and we'll get back to you right away.
